Fulham Football Club Accessibility

Craven Cottage, Stevenage Road, Fulham, SW6 6HH

Nicola Betts  -  Disability Liaison Officer 

Tel: 020 8336 7477 Fax: 020 8336 7548

Email: disability@fulhamfc.com

Fulham Football Club is committed to ensuring that its disabled supporters and visitors have as much access as reasonably possible to all goods, services and facilities provided or offered to the public by the Club.

The Club is committed to taking a proactive approach to ensure that the needs of its disabled supporters and visitors are met.

The Club is in dialogue with the FA Premier League and disability organisations to ensure that good practice methods are employed and legislative requirements are met.

Matchday Access And Seating

The home wheelchair areas at Craven Cottage are in 3 separate sections of the ground. The total number of spaces for wheelchair users in the home area is 31.

The first area is in Block KL of the Johnny Haynes Stand Lower which has a capacity for 11 wheelchair users and is situated in the corner near to the Putney End. The second area is also in the Johnny Haynes Stand Lower in Block AL. This area has a capacity for 6 wheelchair users and is situated in the corner near to the Hammersmith End.

The third area is in the Riverside Stand, in Block S and has a capacity for 14 wheelchair users.

All the wheelchair spaces are under cover at the front of each stand. However, in the winter months these particular areas of the stands can be exposed to the elements. The seats for personal assistants are located either next to or behind the wheelchair users’ space. Exit routes are in the corners of the stands.

Wheelchair Spaces – Visiting Supporters

There are a total of 9 spaces for wheelchair users located amongst the visiting supporters in the Putney End, Block P7. 4 of these spaces are restricted view and, as such, their prices are reflective of this.

Ambulant Disabled Seating

An area has been set aside for ambulant disabled supporters. This area is in Block KL of the Johnny Haynes Stand and has been chosen for its clear entry and exit routes.

This is the area that we recommend to any supporter who has concerns regarding their ability to leave the stadium in the event of an emergency. This area is under cover and sheltered, and is in close proximity to an accessible toilet. The escape route to Stevenage Road involves no steps and is approximately 20 yards from the pavement. Supporters should indicate on their ticket application if they wish to take advantage of this option.

Wheelchair Storage / Shuttle Service

There a two wheelchair storage facilities at the stadium located in the Riverside and Putney first aid rooms. These storage facilities may be reserved in advance on a first come first served basis by supporters who require the use of their own wheelchair to get to their seat but do not require a wheelchair space to watch the match. Both sites are stewarded at all times, however wheelchairs are stored entirely at the customer’s own risk.

In addition to this storage facility the Club has 2 wheelchairs available for use within the stadium should a supporter require transportation from the stadium entrance to their seat. Supporters must book this service in advance and arrive at least 30 minutes before kick off to meet one of the Club’s Disability Liaison Stewards who will escort them to their seat.

Induction Loops

Induction loops are fitted at all fixed catering units and in the main reception at Craven Cottage.

Car Parking

Complimentary car parking is available upon request to both home and visiting disabled supporters. As spaces are limited, match-by-match parking can only be reserved on a first come first served basis from 7 days before the date of the fixture.

Due to the proximity of the car park to the stadium an accessible shuttle bus is in operation both pre and post match. Drop off and collection points and timings may vary depending on Traffic Management Order restrictions.

Away Travel

The Club has an accessible minibus that is in operation for most away matches; spaces can be booked when purchasing away tickets and are reserved on a first come first served basis.

In the event that there is not sufficient demand for the use of the minibus the Club reserves the right to not provide the service on some occasions.

Audio Commentary

The Club has 10 radio headsets available to supporters with visual impairments. Headsets must be reserved in advance of the game through the DLO. A credit or debit card number will be required and users, or their personal assistants, are required to give written consent agreeing to cover the cost of the headset should it not be returned.

Personal Assistants

A personal assistant may accompany a disabled supporter free of charge, however the Club reserves the right to request evidence to support this where necessary.

In line with the Club’s general ticketing policy concerning the minimum age that a child is permitted to attend a match unaccompanied, personal assistants who accompany disabled supporters under the age of 13 years will be required to pay for a full price ticket.

Matchday Information

A match day information sheet detailing facility information for disabled persons is distributed with all disabled tickets.